Skip to main content
All CollectionsAccount BasicsSign In
My Account is Locked. How Do I Unlock It?
My Account is Locked. How Do I Unlock It?
Updated over a week ago

When an account password has been entered incorrectly too many times, the account will lock and prohibit access. This feature helps prevent your account from being hacked.

If your account is locked, please wait 5-10 minutes. You will receive an email link with instructions on how to unlock it.

Helpful Tip: Be sure to check your spam or junk folder in case the email was accidentally flagged as spam.

Did this answer your question?